Shipping policy

Returns Shipping Costs

• Customers are responsible for covering the cost of return shipping, including any associated taxes or import duties.
• We are not responsible for any loss or damage during return shipment.
• Shipping costs are non-refundable.
• We typically cover a portion of the shipping costs to help reduce the overall fees for our customers. However, if a parcel is refused upon delivery — whether due to unpaid customs fees, taxes, or any other reason — any additional shipping costs incurred will not be included in the refund.
  

International Orders - Tax & Duty Policy

For all international orders, the customer is solely responsible for any applicable customs duties, taxes, or import fees that may be charged by your country's customs authority. These charges are not included in the purchase price or shipping cost, and we do not have control over them.
We recommend checking with your local customs office to understand the potential costs before placing your order, as these fees may vary by country. Please note that delays caused by customs processes are beyond our control, and any customs-related charges must be paid by the customer upon delivery.

We typically cover a portion of the shipping costs to help reduce the overall fees for our customers. However, if a parcel is refused upon delivery — whether due to unpaid customs fees, taxes, or any other reason — any additional shipping costs incurred will not be included in the refund.

Thank you for your understanding.

International Orders - Shipping

For all international orders, we offer free tracked shipping on orders over £175. Please note that international deliveries may take longer to arrive compared to UK orders due to customs processing and extended transit times. We appreciate your patience and understanding as we ensure your order reaches you safely.